Frequently Asked Questions
Hello! Welcome to our Help Centre. We've compiled answers to our most frequently asked questions to help you find the information you need quickly. Please browse through the categories below. If you can't find the answer you're looking for, don't hesitate to visit our Contact Us page.
Orders & My Account
How do I place an order?
How do I place an order?
Placing an order with Cosmobe is easy! Simply browse our curated collections, add your desired items to your shopping bag, and proceed to our secure checkout. Follow the on-screen instructions to enter your shipping and payment details to complete your purchase.
How can I track my order?
How can I track my order?
Once your order has been dispatched from our warehouse, you will receive a shipping confirmation email containing your UPS tracking number. You can use this number on the UPS website to follow your parcel's journey. You can also view your order status and tracking information at any time by logging into your account at https://account.cosmobe.com.
Can I change or cancel my order after it has been placed?
Can I change or cancel my order after it has been placed?
We process orders very quickly to ensure you receive your items as soon as possible. If you need to change or cancel an order, please contact our customer service team immediately at hello@cosmobe.com or call us on +447893930881. While we cannot guarantee changes, we will do our best to assist if the order has not yet been dispatched. If your order has already been shipped, you can return it using our free returns process.
Do I need an account to shop at Cosmobe?
Do I need an account to shop at Cosmobe?
No, you can check out as a guest. However, we highly recommend creating an account at https://account.cosmobe.com. An account allows you to view your order history, track your parcels, save your addresses for faster checkout, and easily manage returns.
Shipping & Delivery
How long does delivery take?
How long does delivery take?
Our standard delivery for all UK addresses is typically 6-10 business days from the date you place your order.
To ensure your order is processed as quickly as possible, we dispatch orders placed before 4:00 PM (UK time) on the same or next business day. Once your parcel leaves our warehouse, you will receive a Shipping Confirmation email with your UPS tracking number so you can follow its journey.
Please note that 'business days' are Monday to Friday and exclude UK public holidays. For a complete breakdown of our handling and transit times, please see our detailed Shipping Policy.
How much does delivery cost?
How much does delivery cost?
We offer FREE SHIPPING on all orders within the United Kingdom.
Which courier do you use?
Which courier do you use?
We partner with UPS for all our deliveries to ensure a reliable and trackable service.
Do you ship to addresses outside the United Kingdom?
Do you ship to addresses outside the United Kingdom?
Currently, Cosmobe only ships to addresses within the United Kingdom (this includes England, Scotland, Wales, and Northern Ireland). We do not offer international shipping at this time.
Returns & Refunds
What is your returns policy?
What is your returns policy?
We offer a 30-day return period on all products. To be eligible for a return, items must be in their original condition. Please note that sealed cosmetic or hygiene products that have been unsealed after delivery cannot be returned, as permitted under the Consumer Contracts Regulations 2013.
The return period starts from the date of delivery of your order.
How do I return an item?
How do I return an item?
Returning an item is simple and free. Please follow these steps:
- Log in to your customer account at https://account.cosmobe.com.
- Find the order containing the item you wish to return and select the "Request a Return" option.
- Follow the on-screen instructions to submit your return request.
- Once approved, we will email you a free UPS return shipping label.
- Print the label, securely package your item, and drop it off at your nearest UPS access point.
Which items cannot be returned?
Which items cannot be returned?
Under our easy return policy, you have the right to cancel within 30 days. You can return the products in your order. Please note that sealed cosmetic or hygiene products that have been unsealed or opened after delivery cannot be returned for health and hygiene reasons, as permitted under the Consumer Contracts Regulations 2013.
How long does it take to receive my refund?
How long does it take to receive my refund?
Once we receive your returned item at our warehouse, our team will inspect it. If the return is approved, we will initiate your refund immediately. Refunds are typically processed within 10 business days of approval. Please note that it may take a few additional days for the funds to appear in your bank account, depending on your payment provider.
Products & Stock
An item I want is out of stock. What can I do?
An item I want is out of stock. What can I do?
We work constantly to restock our popular items. Please check back regularly or contact us at hello@cosmobe.com to inquire about specific product availability.
Payment
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, MasterCard, and American Express. We also offer secure payment options through Shop Pay ,Klarna , PayPal for your convenience.
Is my payment information secure?
Is my payment information secure?
Yes, your security is our top priority. Our store is powered by Shopify, which is certified Level 1 PCI DSS compliant. This means all your payment data is securely encrypted. We do not store your full credit card details.