Shipping policy
At Cosmobe, our goal is to provide a smooth, reliable, and customer-friendly shipping experience. Below you'll find all the key information about how your order is processed, shipped, and delivered within the United Kingdom.
Shipping Charges
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Free Standard Shipping on all orders
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No hidden fees at checkout
Shipping Destination
We currently ship exclusively within the United Kingdom.
All orders are fulfilled from our UK-based facility to ensure fast and dependable delivery.
Order Processing Time
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Orders are processed within 1–3 business days (Monday–Friday)
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Orders placed after 4:00 PM (GMT) will be processed the next business day
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Orders are not processed or shipped on weekends or UK public holidays
Estimated Delivery Time
| Stage | Timeframe |
|---|---|
| Processing Time | 1–3 business days |
| Transit Time | 5–7 business days |
| Total Estimated Delivery | 6–10 business days |
Note: Delivery times may vary slightly due to weather conditions, courier delays, or peak seasonal demand.
Order Confirmation & Tracking
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You'll receive an order confirmation email once your order is placed.
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When your order ships, you'll receive a shipping confirmation with your tracking number.
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Track your order directly via the carrier's official website.
Delivery Issues
If your order has not arrived within the estimated delivery window:
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Please allow an extra 1–2 business days for possible courier delays.
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Contact our support team at hello@cosmobe.com or call +447893930881 for assistance.
Address Accuracy
To avoid delivery delays:
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Ensure your shipping address is complete and accurate at checkout.
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Include any apartment, suite, or unit numbers if applicable.
Cosmobe is not responsible for delays or misdeliveries caused by incorrect or incomplete address details.
Damaged or Lost Packages
If your package arrives damaged or is lost in transit:
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Contact us within 30 days of delivery (or expected delivery date).
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Send photos of any damaged items (if applicable) to hello@cosmobe.com.
We will promptly review your case and arrange a replacement or refund, depending on the situation.
Under the Consumer Rights Act 2015, the risk in goods remains with us until the goods come into your physical possession. If your package is lost or damaged in transit, we are responsible for resolving the issue.
Policy Updates
Cosmobe reserves the right to update or modify this Shipping Policy at any time.
All revisions will be posted on this page with a revised effective date.
Company Name: STATU GLOBAL LTD
Registered in Scotland, United Kingdom
Contact Information:
If you have any further questions about your shipment, our customer service team is here to help. Please have your order number ready for faster assistance.
- Email: hello@cosmobe.com
- Phone: +447893930881 (Monday - Friday, 10:00 AM - 4:00 PM UK time)
- Visit: Our Contact Us for more support options.
Company Name: STATU GLOBAL LTD
Trading Name : Cosmobe
Company Registration Number: SC855606
DUNS Number: 233980748
VAT Number: GB502706524
Registered Address: 4 West Seaside, Prestonpans, Scotland, EH32 9BA United Kingdom